Your guide to delivery, returns, orders, and customer support at Dapowa.
1. Shipping and Delivery
Which countries do you ship to?
We currently ship to Denmark, Germany, Italy, the Netherlands, the United Kingdom, and the United States.
How long does delivery take?
• Processing time: 1–3 business days (Monday–Friday)
• Shipping time: 6–9 business days (Monday–Friday)
• Total estimated delivery time: 7–12 business days from the purchase date
Delivery times apply to all the countries we ship to. Delivery times may vary slightly during holidays, peak periods, or customs processing.
Do you offer free shipping?
Yes — free standard shipping is available on all orders to Denmark, Germany, Italy, the Netherlands, the United Kingdom, and the United States.
Do I have to pay customs or import duties?
No. Orders within the EU are not subject to customs duties. For orders to the United Kingdom and the United States, all customs and import duties are included in the price, so you will not have to pay anything extra upon delivery.
Which shipping company do you use?
We work with reliable shipping companies and courier networks. The carrier delivering your package depends on your country.
How can I track my order?
Once your order has shipped, you will receive an email with your tracking number.
Use our Track Order page to follow the status of your package.
Will my order arrive in one package?
Most orders arrive together.
However, some items may be shipped separately depending on availability.
2. Orders and Cancellations
Can I cancel my order?
Yes — orders can be canceled before they have been processed or shipped. Please contact us as soon as possible after placing your order. If your order has already been shipped, you can use your return policy instead.
Can I change my delivery address after placing an order?
Address changes are only possible before your order has been shipped.
If you need to update your address, please contact us immediately.
3. Returns, Refunds, and Exchanges
What is your return policy?
Dapowa offers a 30-day return policy starting from the day your order is delivered. The return policy applies to customers in all the countries we ship to.
To be eligible for a return, the following conditions must be met:
• The item must be unused, or handled only as necessary to inspect it, and returned in its original condition with all packaging and accessories.
• The item must include all original packaging and accessories.
How do I return an item?
Email support@dapowa.com to start your return.
We will provide you with instructions and the return address.
The item must be returned within 14 days after you notify us of the return.
We recommend using a tracked shipping method.
Who pays for return shipping?
• Defective, damaged, or incorrect items: Dapowa covers the return costs
• Voluntary returns: The customer is responsible for return postage
The return shipping cost depends on which country you are shipping from and which carrier you choose.
How much is the restocking fee?
We do not charge a restocking fee.
When will I receive my refund?
Refunds are issued within 14 days after you notify us of your return. However, we may wait to issue the refund until we have received the item or you have provided proof that it has been shipped.
The refund will be credited to the same payment method you used for the purchase. Your bank or payment provider may need additional time to process the final transaction.
Do you offer exchanges?
Yes — exchanges follow the same process as returns.
Once the exchange is approved, we will send your replacement item.
4. Product issues and warranties
What should I do if I receive a damaged or incorrect item?
Please inspect your order upon receipt. If an item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@dapowa.com. We will arrange a replacement or refund.
5. General information
Where is Dapowa located?
Dapowa is a Danish online retailer that sells to customers in Denmark, Germany, Italy, the Netherlands, the United Kingdom, and the USA.
Do you have a physical store?
No — we operate exclusively online to offer competitive prices.
Can I place a bulk or wholesale order?
Yes — please contact our support team with your requirements.
6. Customer support
How can I contact customer service?
Store name: Dapowa
Address: Ejbydalsvej 192, 2600 Glostrup, Denmark
Email: support@dapowa.com
Phone: +4543454420
Response time: We aim to respond within 24 hours.
