Privacy policy

Last updated: November 13, 2026

This privacy policy describes how Dapowa ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on dapowa.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). In this privacy policy, "you" and "your" mean you as a user of the Services, whether you are a customer, a website visitor, or another person whose information we have collected under this privacy policy.

This privacy policy applies to all users and customers, including those in Denmark, Germany, Italy, the Netherlands, the United Kingdom, and the United States.

Please read this privacy policy carefully.

Dapowa is the controller of your personal information under this privacy policy.

Changes to this privacy policy

We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information you submit directly to us through our Services may include:

  • Contact information including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used to secure your account.
  • Customer support information including information you choose to include in communications with us, for example, when you send a message through the Services.

Certain features of the Services may require you to directly provide us with certain information. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Shopping information:
• Items you view, add to your cart, save, or purchase
• Reviews, referrals, and gift card activity (if applicable)

Information we collect about your use

We may also automatically collect certain information about your interactions with the Services ("Usage Data"). For this purpose, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interactions with the Services.

Information we obtain from third parties

We may also obtain information about you from third parties, including vendors and service providers that may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, which collect payment information (e.g., bank account details, credit or debit card details, billing address) to process your payment and fulfill your orders, as well as provide the products or services you have requested, as part of fulfilling our agreement with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
  • Shopify acts as our e-commerce service provider and processes your information on our behalf in accordance with its privacy policy.

Any information we obtain from third parties will be processed in accordance with this Privacy Policy. See also the section below: Third-party websites and links.

How we use your personal information

  • Providing products and services. We use your personal information to provide the Services as part of performing our agreement with you, including processing your payments, fulfilling your orders, sending you notices regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, handling returns and exchanges, and providing other account-related functions.
  • Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email or mail, and showing you advertisements for products or services. This may include using your personal information to personalize the Services and advertising on our Site and other websites. We will only send marketing emails if you have given consent or if otherwise permitted by law.
  • Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and create an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password, or other access credentials with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communication and service improvement. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest so that we can respond to you, provide effective services, and maintain our business relationship with you.

Legal bases for processing (GDPR)
We process your personal information on the following legal bases:

• Performance of a contract — to process and deliver your orders, manage your account, and provide customer support.
• Legitimate interests — to improve our Services, prevent fraud, and maintain site security.
• Consent — for certain marketing communications and the use of cookies where required.
• Legal obligation — to comply with applicable Danish and EU laws, including tax and accounting requirements.

Cookies

Like many other websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with our Shopify store, see https://www.shopify.com/legal/cookies. We use necessary Cookies to operate our Site and Services (including to remember your actions and preferences). With your consent, we also use Cookies to perform analytics and better understand users' interactions with the Services. With your consent, we may also allow third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertisements on our Site and other websites.

When you first visit our Site, you can choose which Cookies you accept through our cookie banner. You can change or withdraw your consent at any time. You can also set your browser to remove or reject Cookies through your browser settings. Please note that removing or blocking necessary Cookies may negatively affect your user experience and may cause certain features and the general functionality of the Services to malfunction or become unavailable.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for purposes of contract performance, legitimate purposes, and other reasons under this Privacy Policy. Such circumstances may include:

  • To vendors or other third parties that perform services on our behalf (e.g., IT administration, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • To business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
  • When you instruct us, request that we, or otherwise consent to our disclosing certain information to third parties, for example, to ship products to you or through your use of social media widgets or login integrations.
  • To our affiliated companies or within our corporate group in our legitimate interest in operating a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of users’ personal information for the purposes described above under "How we collect and use your personal information" and "How we disclose personal information":

Category Recipient categories
  • Identifiers such as basic contact information and certain order and account information
  • Commercial information such as order information, purchase information, and customer support information
  • Internet or similar network activity, such as Usage Data
  • Geolocation data such as locations determined via IP address or other technical methods
  • Vendors and third parties that perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data providers)
  • Business and marketing partners
  • Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-party websites and links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their personal information protection and security policies, as well as their other terms and conditions. We do not guarantee and are not responsible for the privacy or security policies of such sites, including the accuracy, completeness, or reliability of information on those sites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation on our or third parties’ use of it. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or of their owners or operators, unless stated on the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.

Security and storage of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies. Order and accounting records are retained for 5 years after the end of the financial year to which they relate, in accordance with the Bookkeeping Act. When we no longer need your personal data, we will delete or anonymize it.

Your rights

As a user in the EU/EEA, you have the rights listed below in relation to your personal data under the General Data Protection Regulation (GDPR). As a user in the United Kingdom, you have the same rights under the UK General Data Protection Regulation (UK GDPR). However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may refuse your request as permitted by law.

  • Right of access: You have the right to ask for access to the personal data we hold about you, including information about how we use and share your information.
  • Right to erasure: You have the right to ask us to erase the personal data we hold about you.
  • Right to rectification: You have the right to ask us to correct inaccurate personal data we hold about you.
  • Right to data portability: You have the right to receive a copy of the personal data we hold about you and to ask us to transfer it to a third party in certain circumstances and subject to certain exceptions.
  • Restriction of processing: You have the right to ask us to stop or restrict our processing of personal data.
  • Right to object: You have the right to object to our processing of your personal data when the processing is based on our legitimate interests. You can always object to processing for direct marketing.
  • Complaints: You have the right to complain about our decision if we refuse to process your request. You can do so by replying directly to our refusal.
  • Managing communication preferences: We may send you promotional emails, and you may unsubscribe from these at any time using the unsubscribe link in our emails. If you unsubscribe, we may still send you non-promotional emails, for example about your account or orders you have placed.
  • Right to withdraw consent: You have the right to withdraw your consent to certain data processing at any time, where applicable.

You may exercise any of these rights where indicated on our Site, or by contacting us using the contact information below. We will respond to your request as soon as possible and no later than within one month.

You may designate an authorized representative to make requests on your behalf.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before responding to the request.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact information below. If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the data protection authority in the country where you live:

International users

Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information is also processed by employees and third-party service providers and partners in these countries.

Your information may be stored and processed in Denmark, the United States, Canada, or other regions where our service providers operate.

Where your data is transferred outside the EU/EEA or the United Kingdom, we use approved safeguards such as the EU Standard Contractual Clauses (SCCs) and the corresponding UK Addendum, where required.

Contact information

Store name: Dapowa
Address: Ejbydalsvej 192, 2600 Glostrup, Denmark
Email: support@dapowa.com
Phone: +4543454420
Response time: We strive to respond within 24 hours.