Refund policy

Dapowa – Returns and Refunds Policy

We want all customers to be satisfied with their experience at Dapowa. If your purchase does not meet your expectations, we offer an easy and transparent return process.

This policy applies to all orders from customers in Denmark, Germany, Italy, the United Kingdom, and the United States.

30-day return policy

You have 30 days from the day your order is delivered to request a return.

To be eligible for a return, the following conditions must be met:

  • The item must be unused, or handled only to the extent necessary to inspect it
  • The item must be in its original condition
  • The item must be returned in its original packaging with all accessories

Returns that do not meet these conditions may not be eligible for a refund.

Return costs

For change-of-mind returns, the customer is responsible for return shipping costs. The price depends on the country you are shipping from and the carrier you choose. For damaged, defective, or incorrect items, Dapowa covers all return costs, regardless of the country you are shipping from.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect:

  • Dapowa covers all return costs
  • Please inspect your order upon receipt. Contact us as soon as possible if an item arrives damaged, defective, or incorrect so we can assist you
  • Photos may be requested for verification

Once the return is approved, we will provide you with instructions and cover all related costs.

Cancellation or change of mind

If you wish to return an item for personal reasons – for example, because you chose the wrong product, no longer want it, or in similar situations:

  • The customer is responsible for return shipping costs
  • The item must be returned in its original packaging

This does not affect your rights under Danish consumer law, EU consumer rules, or the consumer laws applicable in your country, including the United Kingdom and the United States.

Restocking fee

Dapowa does not charge any restocking fee. As long as items are returned in their original condition and packaging, no further deductions or handling fees will be applied.

How to return an item

Please follow the steps below:

1. Contact us
Send an email to support@dapowa.com with your order number and the reason for the return. Our team will review your request and provide you with return instructions.

2. Prepare your item
Pack the item securely in its original packaging, including all tags, accessories, and documentation.

3. Ship the package
Ship the package using the carrier specified in your return confirmation email, within 14 days after notifying us of the return. We recommend using a trackable shipping method.

Do not send returned items to the company address. The correct return address will be provided in your return confirmation email.

Do not return items without prior approval. Returns must be approved before they are shipped to ensure proper processing.

Refund process

  • Inspection: When we receive your return, we inspect the item to ensure that it meets our return criteria. This process typically takes 2–5 business days.
  • Refund: Refunds are issued no later than 14 days after you notify us of your return. However, we may withhold the refund until we have received the item or you have provided proof that it has been shipped.
  • Payment method: The refund will be credited to the same payment method you used for the purchase. Your bank or payment provider may need additional time to complete the transaction.

Exchanges

If you would like to exchange your item for a different color, style, or product, please contact us. Our team will assist you and confirm any price differences or shipping costs before proceeding.

Non-returnable items

Certain items cannot be returned for hygiene or safety reasons, where permitted by law, or if this is clearly stated on the product page. These items cannot be accepted for return unless they arrive damaged or defective.

Need help?

If you have questions about this policy or need help with a return, please feel free to contact our support team:

Store name: Dapowa
Address: Ejbydalsvej 192, 2600 Glostrup, Denmark
Email: support@dapowa.com
Phone: +4543454420
Response time: We aim to respond within 24 hours.